We welcome inquiries from users, rights holders, partners, and researchers. To help us route your message efficiently and respond within a reasonable timeframe, please use the appropriate channel described below. All correspondence is handled by the Nexus.AI team.
For all inquiries, including support, partnership, and legal matters, please write to:
Email: [email protected]
Website: verkkotyo24h.life
To ensure your message reaches the right person, please use a clear subject line. Suggested subject lines are provided in the sections below.
If you submitted a generation request but did not receive the result, received an error, or have a question about how the generation process works, please include the following in your message:
Providing this information allows us to locate the relevant request records and investigate promptly. Please do not include sensitive personal information in your prompt or in your support message unless it is essential to your request.
For brand campaigns, model access, co-creation projects, or other business collaboration proposals, please include:
We review partnership inquiries on a rolling basis. If your proposal aligns with our current priorities, we will follow up to request additional details or schedule an introductory conversation. Please note that we cannot accommodate every request, and we appreciate your understanding.
If you are a copyright owner or authorized agent and wish to report alleged infringement, please follow the procedure described in our Copyright Information page. Your notice should include all elements listed there to enable us to act efficiently.
Subject line: “Copyright Infringement Notice”
For privacy-related rights requests (access, deletion, correction, etc.), please see the “Your Rights” section of our Privacy Policy for the required information and response timelines.
We aim to acknowledge receipt of all substantive messages within 2 business days (Monday to Friday, excluding public holidays in our operating time zone, UTC+8). Complex requests, such as rights investigations or partnership evaluations, may require additional time; we will keep you informed of the status and expected resolution timeframe.
If you do not receive an acknowledgment within 3 business days, please check your spam or junk folder, and then resend your message with a note that it is a follow-up. We occasionally experience high volumes, but we do not intentionally ignore legitimate inquiries.
We accept correspondence in English, Simplified Chinese, Traditional Chinese, Japanese, and Korean. While we will make reasonable efforts to respond in the language of your original message, our primary working language for legal and technical matters is English. For complex rights or compliance matters, please consider writing in English to facilitate a precise response.
If you require an accessible format for any information on this page or need accommodation to communicate with us, please let us know in your message and we will work with you to find a suitable arrangement.
Information you send to us in connection with an inquiry is handled in accordance with our Privacy Policy. We use your contact details and the content of your message only to respond to your inquiry and to maintain records necessary for legal compliance or dispute resolution. We do not use inquiry content for marketing purposes.